Shipping and Returns
**FLOOD DELAYS: With our home in Northern NSW, our business and stock levels have been impacted by the floods. Please allow a 2-3 week delay on order dispatch. We are safe!!
Allow up to 6 business days for dispatch of orders, though we do try to lodge your items as fast as we can (i.e next day)!
If you've ordered a made-to-order customised product, you'll find specific dispatch times on the products page.
*Note: Please check that your shipping address is correct, especially if situated overseas. For returned orders due to incorrect addresses provided will incur a re-delivery charge and your product's delivery will be heavily delayed.
Shipping and delivery times:
We lodge our products with Australia Post to give our customers a high quality service, either domestic or international. Delivery times are following, stated by AusPost:
- Domestic standard: 3 - 7 business days
- Domestic express: 1 - 4 business days
- International standard: 10 - 15 business days
- International express: 7 - 12 business days
Due to current COVID-19 restrictions there are substantial delays with international delivery times. Please allow sufficient time for your order.
Tracking your Order:
You will receive an email notification once your order is on it's way to you, which will include your tracking number.
If for any reason you find your product is faulty, incorrectly allocated or damaged, please email us using our contact form. We'll work with you to find the most satisfying and fair solution for your needs.
Change of Mind
Please be aware that we do not accept returns or refunds for incorrect choices or change of mind. We're hand making everything which can be a fairly time consuming process!
If you cancel your order before we dispatch it, we will give you a store credit for the same amount.