Shipping and Returns

Dispatch Times:

Allow up to 6 business days for dispatch of orders, though we do try to lodge your items as fast as we can (i.e next day)!
If you've ordered a made-to-order customised product, you'll find specific dispatch times on the products page.


*Note: Please check that your shipping address is correct, especially if situated overseas. For returned orders due to incorrect addresses provided will incur a re-delivery charge and your  product's delivery will be heavily delayed.

 

Shipping and delivery times:

We lodge our products with Australia Post to give our customers a high quality service, either domestic or international. Delivery times are following, stated by AusPost:

  • Domestic standard: 3 - 7 business days
  • Domestic express: 1 - 4 business days
  • International standard: 10 - 15 business days
  • International express: 7 - 12 business days

Due to still lasting COVID-19 impacts there are substantial delays with international delivery times. Please allow sufficient time for your order.

 

Tracking your Order:

You will receive an email notification once your order is on it's way to you, which will include your tracking number.

 

Returns:

 

Damaged goods

If for any reason you find your product is faulty, incorrectly allocated or damaged, please email us using our contact form as soon as possible. We'll work with you to find the most satisfying and fair solution for your needs in no time.

Change of Mind

Please be aware that we do not accept returns or refunds for incorrect choices or change of mind. We're hand making everything which can be a fairly time consuming process!


Cancellation

If you cancel your order before we dispatch it, we will give you a store credit for the same amount.

FAIRE

Find our range on the globally leading online wholesale Marketplace FAIRE, which offers their customers many benefits like sign-up credit, free returns, flexible payments terms and more!

Trada

Find us on Australias first online wholesale marketplace: Trada, which offers Australian based retailers a comfortable portal to purchase our products in larger quantities.

WS Catalogue

Alternatively you can inquire our current Wholesale Catalogue through sending us a message from our contact form. After you've chosen your products we will set you up with an Invoice.